Emmanuel College bolsters its IT infrastructure with ADSelfService Plus

Business challenges

• Integration with existing systems: Emmanuel College already had an IT infrastructure in place. The challenge was to integrate an identity security solution without disrupting the existing IT.
• User experience: The college wanted a solution that was user friendly and intuitive for both administrators and end users.
• Customization: It was paramount to find a solution that could be tailored to meet the specific requirements of the college.
• Security: The solution had to be secure and reliable enough to handle user passwords.
• Efficient onboarding: The college sought a smooth onboarding process with minimal hiccups.

The Problem

The IT infrastructure of Emmanuel College, while robust, faced challenges in terms of integration, user experience, and customization. The college's existing systems were not intuitive, leading to user feedback about certain processes being clunky, especially during the initial enrollment phase. Colin Dowdy, the support systems analyst II, expressed concerns about Emmanuel College's administrative challenges, emphasizing the need for a system that could be tailored to the college's unique requirements.

Security was another pressing concern. With the responsibility of handling user passwords, the college needed a solution that was not only efficient but also secure. The college was in dire need of a solution that would address these concerns while ensuring a smooth transition and a minimal learning curve for end users.

The outcome

The introduction of ADSelfService Plus into Emmanuel College's IT landscape marked a significant turning point. The system's functionality was immediately evident, with Dowdy noting its efficiency and reliability. "Functionally, it works great. It does exactly what it's supposed to do, and when it's supposed to do it," said Dowdy.

End users, who were initially skeptical to the change due to past experiences, found the new system empowering. ADSelfService Plus effectively decentralized many IT tasks, allowing users to handle minor issues themselves, thereby reducing the workload for the IT department. "It really puts the power in the end user's hands...while also giving a lot of oversight options to the people administering the systems," said Dowdy.

Overall, the feedback from Emmanuel College was overwhelmingly positive. "I'd recommend [ADSelfService Plus] to pretty much anybody who's looking for a password self-service tool," Dowdy said. With the help of ADSelfService Plus, Emmanuel College not only addressed its immediate concerns but also laid the groundwork for a more efficient and user-friendly IT environment.

About ADSelfService Plus:

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.